This privacy statement applies to http://medicare.kaiserpermanente.org owned and operated by Kaiser Foundation Health Plan, Inc. (“Kaiser Permanente”, “KP”). This privacy statement describes how Kaiser Permanente (KP) collects and uses the personal information you provide on our website: http://medicare.kaiserpermanente.org. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
The Kaiser Permanente Medicare website is committed to protecting the privacy of its users. We will use and disclose the information you provide us as stated in the Privacy Statement.
In addition, if you provide health information that identifies who you are (as when health information also includes your name or Social Security number) we will only use and disclose such information as stated in the Notice of Privacy Practices.
The Notice of Privacy Practices is different for each of the geographic regions we serve.
Website privacy statement
Use and disclosure of personal information includes using the information to facilitate your application for Kaiser Permanente Medicare coverage, conduct ongoing quality improvement activities and to facilitate billing for that coverage. Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about visitors to this site or customers who use the site, except as described below in “Disclosures” with regard to a sale of the business.
This website has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send you personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this site or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.
Revisions to the Privacy Statement
We may revise this Privacy Statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our website prior to the change becoming effective. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.
Website visitor data
In addition to web logs, described below, Kaiser Permanente routinely gathers data on website and, such as how many people visit the site, the web pages they visit, where they come from, how long they stay, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.
Collecting and using and disclosing personal information
Except as disclosed in this Privacy Statement, we do not collect any identifiable information about visitors to this site. The policies, sources, uses and disclosures of information are outlined in Sections 1 through 15 that follow:
1. Information collection, use and disclosure
We collect the following personal information from you:
- Contact Information such as name, date of birth, email address, mailing address, phone number
- Age and gender
- Unique Identifiers such as user name, password, and account number
- Health or Medical Identification Information
- Contact information of an authorized representative, if any, that provided assistance to you when applying for coverage
We use and disclose this information to:
- Send you requested product or service information
- Respond to customer service requests
- Administer your account
- Engage in follow up communication with you, if needed, regarding your application for enrollment
- Respond to your questions and concerns
- Improve our website and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
2. Web logs
As is true of most websites, we gather certain information automatically. We maintain standard Web logs that record data about all visitors and customers who use this site and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages you viewed; and the address of the website you linked from, if any. If you sign on to this website to use secured features, our Web logs will also contain an individual identifier and show the services you have accessed.
All Web logs are stored securely, and may only be accessed by Kaiser Permanente employees or designees on a need-to-know basis for a specific purpose. Kaiser Permanente uses Web log information to help us design our website, to identify popular features, to resolve user, hardware, and software problems, to make the website more useful to visitors and for security purposes.
3. Internet cookies
A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our Web pages or mobile screens.
Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them for several reasons. For instance, when you give us permission to “remember” a feature about you when asked by the website, such as your Kaiser Permanente region, we place a persistent cookie on your hard drive so that the next time you visit us, we won’t have to ask you that information again. If you’ve given us permission to email you with information about your Kaiser Permanente benefits, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site.
You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Chrome, Firefox, and Internet Explorer are commonly used browsers.
Kaiser Permanente uses a third-party vendor to help us manage some of our email communications with you. While we do supply this vendor with email addresses of those we wish them to contact, your email address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an email, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our website. Kaiser Permanente never shares any information, other than your email address, with our third-party email vendor, which does not share these email addresses with anyone else.
Even if you have given us permission to send emails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the email.
6. Evaluation and research
We will periodically ask users to voluntarily complete surveys asking about their experiences with features of the website. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping Kaiser Permanente to improve information and services offered through the website. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future research and evaluation.
7. Application for Kaiser Permanente membership
If you apply for Kaiser Permanente membership through this website, you will be asked during the application process to disclose certain personal information so that we can evaluate your eligibility. Specifically, you will be asked to provide demographic information (name, address, other contact information and age).
8. Messages and transactions
Comments or questions sent to us using email or secure messaging forms will be shared with Kaiser Permanente staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.
9. Data integrity and correction
You have the right to request to view and correct personal information from this website that is in your application for Kaiser Permanente Medicare coverage. Such requests may be submitted using the contact information in the “Questions, complaints, and contacts” section below.
If your personal information changes, You have the right to update or request deletion of information collected on our website, or if you believe a third party has provided us with your personal information and you would like to request that it be edited or removed from our database, please use the contact information in the “Questions, complaints, and contacts” section below. We will respond to all access requests within 30 days.
We do not knowingly collect personally identifiable information from minors under the age of 13. If Kaiser Permanente is made aware of collecting information from a minor under 13 we will delete this information.
11. Sharing Disclosures
We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by KP and applicable law.
We may also disclose your personal information to third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us pursuant to written instructions. In such cases, these companies must abide by our data privacy and security requirements, and are not allowed to use your personal information they receive from us for any other purpose.
Additionally, Kaiser Permanente shares the personal information collected through your application for Medicare coverage with the Centers for Medicare & Medicaid Services (CMS) for the purpose of verifying the eligibility and enrollment of the applicant.
These services may include:
- Payment processing
- Providing customer service
- Conducting research and analysis
- Providing cloud computing infrastructure
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or other activity in violation of the law, or respond to lawful request by public authorities (including to meet national security or law enforcement requirements)
- if Kaiser Permanente (KP) is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- to any other third party with your prior consent to do so
- to Kaiser Permanente entities to carry out business planning and development and business management and general administrative activities, such as to provide, maintain and personalize our sites and services, and to communicate with you
12. Opt out
If you receive email communications from Kaiser Permanente in follow up to your application for coverage, you may make a request to discontinue receiving similar messages in the future. All such messages sent to you by email will contain information about how to opt out.
13. Other requests to limit use and disclosure of your personal information
State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. However, by law, we do not have to agree to your request. It is our policy not to agree to requests for restrictions beyond what is described in the “Opt out” section above.
14. Data Retention
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy statement, including to meet our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.
15. Links to Third Party Websites
Our Site includes links to other websites whose privacy practices may differ from those of KP. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Questions, complaints, and contacts
If you have any questions about this Privacy Statement, our policies and practices concerning this site, your rights under this statement, and your dealings with the Kaiser Permanente website, you can contact Kaiser Permanente by telephone at 1-800-556-7677 (toll free), by sending a message to the Kaiser Permanente Web manager, or by U.S. mail at the address below:
Kaiser Permanente KP Digital
4460 Hacienda Drive, Building A, Third Floor
Pleasanton, CA 94588
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Kaiser Permanente is not responsible for the content or policies of external Internet sites, or mobile apps.
Last revised: October 20, 2020