We'll review your enrollment form to make sure it's complete and you meet all eligibility requirements. We'll mail you a letter to confirm we've received your enrollment form, and let Medicare know you've applied to join one of our plans. Within 10 calendar days after Medicare confirms you're eligible, we'll let you know the start date for your coverage. Within 10 days of your start date, we'll send you a Kaiser Permanente ID card and your new member package. Note: If you were previously enrolled in a non-Medicare health plan, including plans available through the Marketplace, avoid being billed twice. As soon as your enrollment in our Medicare health plan is approved, cancel the plan you were previously enrolled in. If you don't, you'll have to pay the premiums for both plans.
3 things to do when you receive your Kaiser Permanente ID card
These steps only apply to new members. If you're already a Kaiser Permanente member, you'll keep the care you know and trust.
Register at kp.org At kp.org you can securely email your doctor's office, view lab results, schedule appointments, refill prescriptions, and more.*
Transfer your prescriptions If you need to refill an existing prescription before your first appointment, call Member Services. Prescription transfers can take two or more business days to process, so please plan ahead.
For more information, visit kp.org/newmember to find out how to get started with Kaiser Permanente.
*Some online services are not available in all regions.
About payment options
We offer a variety of options to pay your monthly premium.
Social Security/Railroad Retirement Board automatic deductions You can have your premium automatically deducted from your Social Security or Railroad Retirement Board (RRB) benefits. Helpful things to know:
This may take up to 3 months to begin.
The first deduction may include all premiums due -- from the day your coverage starts to the day your deductions begin. If this doesn't happen, we'll mail you a bill for the months you owe.
Until your automatic deduction begins, you'll be responsible for paying any bills for the premium you get from Kaiser Permanente.
Automatic payments from your bank account You can have your premium automatically deducted from your personal bank account. Complete the Electronic Funds Transfer Authorization form that applies to your state and send it back to us. Please allow 30 days for processing after we receive your form.
Please note: If you are enrolled in automatic deductions from Social Security or RRB, and you enroll in Electronic Funds Transfer, your premium deduction from Social Security or RRB will automatically stop.
Automatic payments by credit or debit card You can have your payments automatically deducted from your credit or debit card. To sign up, go to kp.org/payonline and follow the steps to set up repeating payments.
Phone or online payments You can make one-time payments by credit or debit card. Visit kp.org/payonline.
Check or money order You can choose to receive a monthly bill from Kaiser Permanente and mail a check or money order for your plan premium each month.
More coverage, more value with Advantage Plus
Add dental, hearing, and extra vision benefits to your coverage for one low monthly amount. Read about our optional supplemental plan, Advantage Plus‡
We're here to help
If you have questions, call one of our Kaiser Permanente Medicare specialists at 1-877-372-1792 (toll free) or TTY 711 for the hearing/speech impaired, 8 a.m. to 8 p.m., 7 days a week.
‡Advantage Plus is available for all Kaiser Permanente Senior Advantage (HMO) and Medicare Advantage (HMO) individual plan members. Advantage Plus is available for all Medicare Plus (Cost) individual plan members, except for Basic plans. In California, Advantage Plus is not available under the Medicare Medi-Cal (HMO SNP) plan. In Colorado, Advantage Plus is not available under the Medicare Medicaid (HMO SNP) plan.
We're here to help.
Call 1-877-852-5081 (toll free) (TTY 711) 8 a.m. to 8 p.m., 7 days a week, to:
Speak to a Kaiser Permanente Medicare specialist
Schedule a personal appointment
RSVP for a Straight-Talk Seminar in your neighborhood
This information is not a complete description of benefits. Call 1-866-973-4584 toll free (TTY 711) 8 a.m. to 8 p.m.,
7 days a week, for more information.
You must reside in the Kaiser Permanente Medicare health plan service area in which you enroll.
In California, Hawaii, Oregon, Washington, Colorado, Georgia and the District of Columbia, Kaiser Permanente is an HMO plan with a Medicare contract. In Maryland, Kaiser Permanente is an HMO plan and a Cost plan with a Medicare contract. In Virginia, Kaiser Permanente is a Cost plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal.
For accommodations of persons with special needs at meetings, call 1-877-220-3956 (toll free) or TTY 711.
†Kaiser Permanente is not responsible for the content or policies of external Internet sites.
This page was last updated: February 12, 2019 at 12 a.m. PT