We'll review your enrollment form to make sure it's complete and all eligibility requirements are met—and contact you if we need additional information. We'll then inform you by mail that we've received your form, and let Medicare know you've applied to join one of our plans. Within 10 calendar days after Medicare confirms you're eligible, we'll first let you know the start date for your coverage, then we will send you a Kaiser Permanente ID card and your new member package. Note: If you enrolled in a plan through the Marketplace, avoid being billed twice. As soon as your enrollment in our Medicare health plan is approved, remember to cancel the plan you purchased through the Marketplace. If you don't cancel your plan, you'll have to pay the premiums for both plans.
3 things to do when you receive your Kaiser Permanente ID card
Note: If you're a current Kaiser Permanente member joining our Medicare Health plan, these steps don't apply. You'll keep the care you know and trust.
Choose your Kaiser Permanente doctor Find the doctor that's right for you by browsing our online doctor profiles. And if your needs ever change, or it's just not the right fit, you can switch to another Kaiser Permanente doctor.
Register at kp.org As a Kaiser Permanente member, kp.org is your connection to tools and resources that help you manage your health. When you register, you can securely email your doctor's office, view lab results, schedule routine appointments, refill prescriptions, and more.*
Transfer your prescriptions If you need to refill an existing prescription before your first appointment, call our Member Service Contact Center. Please have your medical/health record number, prescription number(s), and previous pharmacy name and phone number handy. Prescription transfers can take two or more business days to process, so please plan ahead.
For more information, visit kp.org/newmember to find out how to get started with Kaiser Permanente.
*Some online services are not available in all regions.
About payment options
For your convenience, we offer a variety of options to pay your monthly premium.
Social Security/Railroad Retirement Board You may select to have your premium deducted from your Social Security or Railroad Retirement Board (RRB). This option may take two or more months to begin after Social Security or RRB approves the deduction. The first deduction may include all premiums due from your enrollment effective date—up to the point withholding begins. If this does not happen, we'll send you an invoice in the mail for the months before your deduction from Social Security or RRB check begins.
Electronic Funds Transfer If you prefer, once you become a Kaiser Permanente member, you may choose to have your premium payment automatically deducted from your personal account. Complete the Electronic Funds Transfer Authorization form that applies to your state, and send it back to us. This will allow Kaiser Permanente to automatically withdraw your monthly premium from your account. After we receive your completed authorization form, please allow 30 days for processing.
Please note, if you are enrolled in automatic deductions from Social Security or RRB, and you enroll in Electronic Funds Transfer, your premium deduction from Social Security or RRB will automatically stop.
Monthly Bill You can choose to receive a monthly bill from Kaiser Permanente and pay your plan premium by mail each month.
Get more coverage and value with Advantage Plus
If you didn't already add dental, hearing, extra vision, and fitness benefits to your coverage, you can for one low monthly amount. Read about how our optional supplemental plan, Advantage Plus, works.‡
We're here to help
If you have questions, call one of our licensed sales specialists at 1-877-372-1792 (toll free) or TTY 711 for the hearing/speech impaired, 8 a.m. to 8 p.m., 7 days a week.
‡ You must continue to pay applicable Kaiser Permanente Medicare health plan, and Medicare Part B premiums and any other applicable Medicare premium(s), if not otherwise paid by Medicaid or another third party. Advantage Plus optional dental, hearing, and extra vision benefits are not currently available in Virginia or Calvert, Carroll, Charles, and Frederick counties in Maryland. Not available for members who receive their Medicare health plan benefits through their employer, union or trust fund.
We're here to help.
Call 1-877-852-5081 (toll free) (TTY 711) 8 a.m. to 8 p.m., 7 days a week, to:
Speak to a licensed sales specialist
Schedule a personal appointment
RSVP for a Straight-Talk Seminar in your neighborhood
NCQA and MedicareWebWatch awards were not given or endorsed by Medicare. Official CMS Star Ratings can be found at medicare.gov†.
The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year, and for group members, at other times in accord with your group’s contract with us.
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply.
You must reside in the Kaiser Permanente Medicare health plan service area in which you enroll.
In California, Maryland and the District of Columbia, Kaiser Permanente is an HMO plan and a Cost plan with a Medicare contract. In Hawaii, Oregon, Washington, Colorado, and Georgia, Kaiser Permanente is an HMO plan with a Medicare contract. In Virginia, Kaiser Permanente is a Cost plan with a Medicare contract. Enrollment in Kaiser Permanente depends on contract renewal.
At sales meetings, a sales person will be present with information and applications. For accommodation of persons with special needs
at sales meetings, call 1-877-220-3956 (toll free) or TTY 711. Calling this number will direct you to a licensed sales specialist.
†Kaiser Permanente is not responsible for the content or policies of external Internet sites.
This page was last updated: April 4, 2018 at 12 a.m. PT